Welcome to Our Refund and Return Policy!
We are committed to customer satisfaction and strive to deliver high-quality products that meet your expectations. However, if you are not completely satisfied with your purchase, we offer a clear and flexible return and refund policy to make the process as smooth as possible.

Overview

  • Our refund and return policy lasts for 30 days from the date of purchase.
  • If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.

Return Conditions

To be eligible for a return:

  1. Product Condition:
    • The product must be unused and in the same condition as when you received it.
    • It must be free from any signs of use, scratches, or damage.
  2. Original Packaging:
    • The product must be returned in its original packaging, including all accessories, if applicable.
  3. Handcrafted Products:
    • For handmade furniture or woven baskets, the item must be free from alterations or damage that could affect its quality.

Non-Returnable Items

Certain products cannot be returned due to their nature:

  • Perishable goods (such as food, flowers, newspapers, or magazines).
  • Customized or made-to-order products (e.g., custom-designed furniture).
  • Gift cards.
  • Downloadable digital products.
  • Some health and personal care items.

Required Documents for Returns

To complete your return, please provide:

  • A receipt or proof of purchase.
  • Photos showcasing any defects or issues, if applicable.

Note: Please do not send the product directly to the manufacturer.

Partial Refund Situations

In certain cases, only partial refunds may be granted:

  • Handmade products with minor imperfections consistent with artisanal craftsmanship.
  • Products that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
  • Products returned more than 30 days after delivery.

Refund Process

  1. Receiving the Returned Product:
    • Once the returned product is received, it will be carefully inspected to ensure it meets the return conditions.
  2. Customer Notification:
    • You will receive an email notification acknowledging receipt of the returned product.
    • We will inform you of the approval or rejection of your refund request.
  3. Processing the Refund:
    • If approved, your refund will be processed within a specified number of business days.
    • The refund will be credited back to your credit card or original payment method.

Late or Missing Refunds

If you haven’t received your refund after a reasonable time:

  1. Check your bank account again.
  2. Contact your credit card company, as processing time may vary.
  3. Contact your bank, as there could be additional processing time before the refund is posted.
  4. If you’ve done all this and still haven’t received your refund, please contact us at {email address}.

Exchange Policy

  • We only replace items if they are defective or damaged.
  • If you need to exchange a product for the same item, please email us at {email address}.
  • Send the product to the following address: {physical address}.

Gift Policy

  • If the product was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the returned product.
  • If the product was not marked as a gift, the refund will be sent to the original purchaser.

Shipping Returns

For high-value items (such as handcrafted furniture), we recommend using a trackable shipping service or purchasing shipping insurance.

To return a product, please send it to: {physical address}.

Customers are responsible for the shipping costs for returning the product. Shipping costs are non-refundable.