Frequently Asked Questions
Any additional questions
Call Us +340000000
or drop usa message at contact@tradinest.com
What materials are used in your products?
We use high-quality natural bamboo along with sustainable supporting materials to ensure durability and beauty in every piece.
Are your products eco-friendly?
Yes, we are committed to using natural and sustainable materials in all our products. Additionally, we strive to minimize our environmental impact during the manufacturing process.
How do I care for bamboo products?
- Clean the items with a soft, dry, or slightly damp cloth.
- Avoid exposing them to high humidity or direct sunlight for extended periods to maintain their durability and natural color.
- You can use a natural wood polish to maintain their shine.
Can I customize designs to my preferences?
Yes, we offer custom design services to meet your specific needs. Share your ideas or requirements, and we will work to bring them to life.
Can your products be used outdoors?
Our products can be used outdoors; however, it is recommended to place them in shaded areas and protect them from direct rain or sunlight to maintain their quality.
What is the estimated delivery time?
Delivery time depends on the type and size of the order. Ready-made orders typically take 3 to 7 business days, while custom orders may take 2 to 4 weeks.
Do you offer international shipping?
Yes, we provide international shipping and ensure careful packaging to guarantee the safe arrival of your items.
What should I do if I receive a defective item?
Please contact us immediately within 7 days of receiving the order, and we will arrange for a replacement or repair, depending on the case.
Can I visit your workshop or showroom?
Absolutely! We’d be delighted to welcome you to our workshop or showroom. Please contact us to schedule a visit.
Do you offer discounts for bulk orders?
Yes, we provide special discounts for large or commercial orders. Please get in touch with us for more details.
